Please read the following FAQs :
If the FAQ listed don’t answer your question, feel free to contact us:
Signed up for Membership But Can’t Log In
Signing up for an account requires authenticating your email address to prevent spam and robots from blowing up our servers and email system. After submitting your name and email address, we send an automated email to you titled “Please Complete Your Registration”. If you don’t receive that email, check your SPAM or TRASH email folders. Sometimes the email can get redirected to one of those folders.
To complete your account, you must click on the encrypted link within that email (or copy and paste the link from the email into your browser) to complete your account setup. Once the link is clicked, a Registration Form appears in your browser asking you to create a username and password as well as enter other account info. Complete that form and click submit. A final confirmation email with your account info will be sent stating “Your Registration is Now Complete!” That’s it. You can now log in using the username and password you just created.
If you have checked your SPAM or TRASH folders and are sure you’ve not received the email titled “Please Complete Your Registration”, please contact us and let us know using the email address that was entered at time of Registration.
Logged into my account as a Silver Member, but can’t find the download forms.
If you’re logged in as a Silver Member and don’t see the available forms for download, chances are pretty good that you’re using Microsoft Internet Explorer. Unfortunately, Internet Explorer is not supported on our site for security reasons. We recommend using any other browser which are faster loading, more secure, use less computer power resources and provide an overall better user experience: Chrome, Firefox, Dolphin, Safari or Opera.
I forgot my password
If you have already completed your account set up (created a username/password) and have logged in previously, but forgot your password:
Reset Your Password:
- Reset your password here. Once you’ve clicked on “Reset your password”, the automated system will email you a new temporary password. Your Old Password will no longer work — it has been replaced with the new one just emailed. If your new password doesn’t work immediately, please try logging in again in a few minutes as it can take a few moments for the databases to sync with the new password.
I forgot/don’t know my Username
If you don’t know your username, there’s a pretty good chance you didn’t complete your account setup. Because the account hasn’t been completed, resetting the password won’t help.
If you haven’t completed your account set up yet (NOT created a username/password):
- To complete your account setup, which includes creating your username and password, please complete the steps in the above question. If you you haven’t received the email with the link to complete your account, please check your SPAM or TRASH email folders as sometimes the email gets redirected to one of those folders. If you don’t find it there, email us at firstname.lastname@example.org and we’ll manually create and email another authentication link to you.
Paid for an eBook – where is it / where do I download it?
When you completed your purchase of an eBook, a confirmation page was displayed which included a download link for you to download the eBook. An email was also sent to you at the email address used to purchase the eBook that includes a secure download link. For your security, those links are valid for 36 hours so be sure to download the book immediately and save the file (.PDF) to a location on your hard drive that you will remember.
Downloaded an eBook but can’t find it on my computer. Will you send me another copy?
The “Home Care How To – The Guide to Starting Your Home Care Business” eBook is in PDF format and is a digital file. Save the file to your hard drive/computing device in a folder/location that you can remember and are able to retrieve it in the future.
If you downloaded the book to an iPad, PDF books often get placed into the iBooks App by default. Please open your iBooks App and locate it in the PDF tab.
Can I read the eBook on my Kindle?
The Amazon Kindle version of our book is available on Amazon.com HERE
Purchased a book from another retailer, do I get a free membership?
Yes, Basic Membership is FREE and provides an opportunity to download un-editable PDF forms mentioned in the book. You will save a tremendous amount of time, effort and money by joining as a Silver Member, which offers all our documents and tools in fully editable formats (WORD, Excel, Powerpoint).
What is your phone number?
Will You Please Call me?
I would like to call and talk to you.
We believe strongly in providing exceptional value and customer service to all our Clients and Members. To maintain ridiculously affordable rates for our products and services as compared to any other home care franchise or home care membership organization (appx 80-90% less), we provide dedicated email/web based support to our guests and Basic or Silver Members.
If you would like live phone guidance/support, we offer phone support separately at affordable rates through our Coaching Services.
Our dedicated email/web based support team is very responsive and typically respond in less that 24 business hours of your emails (Mon – Fri 9am-5pm PST).
If you prefer insanely low upfront investment with an à la carte approach to offering training products/services and a dedicated web support staff, we are ready to assist whenever you’re ready! Our team of successful, experienced home care coaches and phone support staff are also available to assist serious individuals who have shown they are ready to get started.
We understand this approach is not for everyone. If you prefer on-demand phone support that you can use whenever a question arises instead of scheduled coaching appointments, there are many other franchises and organizations set up to provide that level of personal guidance at the $20,000 to $50,000+ in upfront investment.
How do I get started with Coaching Services?
Our Coaching services are available with one prerequisite: you must purchase and read the Home Care How To Guide. We require the reading of the book in order to save you money and time from explaining the basics covered in the book.
Once you’ve read the book, simply purchase one of our Coaching Packages. We recommend the Intro to Coaching (while it’s still available) to get your feet wet and determine if further coaching services will benefit you. After you’ve completed your Intro, you can continue your coaching for as long as you like.
Will your book help if I don’t reside in the United States?
Home Care How To – The Guide To Starting Your Home Care Business is designed as a step-by-step guide that walks you through the process of starting a home care agency. The experience that author Brendan John draws from and are written about are from operating within the United States, however, the steps to start and operate a home care agency are similar in most countries.
The book discusses the necessity to become familiar with your own local and state laws. If you’re seeking to use the manual in another country, the same principles apply. You should still become very familiar with your countries laws and regulations. Since every state differs in regulations, The Guide provides the contact resources contact in each of the 50 states. It is essential you, the business owner, understand the laws and regulations affecting your specific governance!
The Home Care How To Guide has been helping our clients and agencies around the world. Over 23 countries like the Canada, U.K., Australia, Italy, India, Greece and Ireland find the guidance very helpful!
If you have a question that hasn’t been answered here, please email our support team.
I purchased an eBook and can no longer download it.
For security purposes, each download link we email you is valid for 48 hours before expiring. If you have not downloaded it in that 48 hour period, please email us. We are happy to create another secure, time-sensitive download link. Please download the file from the link before the 48 hours expires.
Need help to open my own senior in home care agency, can you help me?
We sure can and you’re at the right place! We’ll break down how we can help you start your in home care agency in 3 easy steps:
- We recommend you start by reading the book “Home Care How To – The Guide To Starting Your In Home Care Business” .
- Become a Member at the level that best provides you the help you need.
- Read this FAQ page, the Blog Articles, download the forms and tools AND
read everything on our website. We make much of it available to you, free!
- If you have questions or need further one-on-one assistance, the Intro-to-Coaching package will put you in direct phone support with your own coach! Otherwise email us.
Where is my paperback book?
If you’ve order a paperback edition of the Home Care How To Guide, you will receive a Product Shipped Confirmation email from PayPal containing your tracking number. We typically process book orders within 24 (business) hours from purchase and send them via USPS Priority Mail, with weekends and Holidays processed the next business day. It usually takes 3 to 4 days within the USA once we have shipped.
What are your hours of operation?
Our office hours are:
Monday thru Friday – 9am-5pm PST