Please read the following FAQs :
If they don’t answer your question, feel free to contact us:
Signed up for Membership But Can’t Log In
Signing up for an account requires authenticating your email address to prevent spam and robots from blowing up our servers and email system. After you submitted your name and email address, an automated email was sent to you titled “Please Complete Your Registration”. If you did not receive that email, check your SPAM or TRASH email folders as sometimes the email can get redirected to one of those folders.
To complete your account, you must click on the encrypted link within that email (or copy and paste the link from the email into your browser) to complete your account setup. Once the link is clicked, a Registration Form appears in your browser asking you to create a username and password as well as enter other account info. Complete that form and click submit. A final confirmation email with your account info will be sent stating “Your Registration is Now Complete!” That’s it. You can now log in using the username and password you just created.
If you have checked your SPAM or TRASH folders and are sure you’ve not received the email titled “Please Complete Your Registration”, please contact us and let us know using the email address that was entered at time of Registration.
Logged into my account as a Silver Member, but can’t find the download forms.
If you’re logged in as a Silver Member and don’t see the available forms for download, chances are pretty good that you’re using Microsoft Internet Explorer. Unfortunately, Internet Explorer is not supported on our site for security reasons. We recommend using any other browser which are faster loading, more secure, use less computer power resources and provide an overall better user experience: Chrome, Firefox, Dolphin, Safari or Opera.
I forgot my password
If you have already completed your account set up (created a username/password) and have logged in previously, but forgot your password:
Reset Your Password:
- Reset your password here. Once you’ve clicked on “Reset your password”, the automated system will email you a new temporary password. Your Old Password will no longer work — it has been replaced with the new one just emailed. If your new password doesn’t work immediately, please try logging in again in a few minutes as it can take a few moments for the databases to sync with the new password.
I forgot/don’t know my Username
If you don’t know your username, there’s a pretty good chance you didn’t complete your account setup. Because the account hasn’t been completed, resetting the password won’t help.
If you haven’t completed your account set up yet (NOT created a username/password):
- To complete your account setup, which includes creating your username and password, please complete the steps in the above question. If you you haven’t received the email with the link to complete your account, please check your SPAM or TRASH email folders as sometimes the email gets redirected to one of those folders. If you don’t find it there, email us at firstname.lastname@example.org and we’ll manually create and email another authentication link to you.
Paid for an eBook – where is it / where do I download it?
When you completed your purchase of an eBook, a confirmation page was displayed which included a download link for you to download the eBook. An email was also sent to you at the email address used to purchase the eBook that includes a secure download link. For your security, those links are valid for 36 hours so be sure to download the book immediately and save the file (.PDF) to a location on your hard drive that you will remember.
Downloaded an eBook but can’t find it on my computer. Will you send me another copy?
The “Home Care How To – The Guide to Starting Your Home Care Business” eBook is in PDF format and is a digital file. Save the file to your hard drive/computing device in a folder/location that you can remember and are able to retrieve it in the future.
If you downloaded the book to an iPad, PDF books often get placed into the iBooks App by default. Please open your iBooks App and locate it in the PDF tab.
Can I read the eBook on my Kindle?
The Amazon Kindle version of our book is available on Amazon.com HERE
Purchased a book from another retailer, do I get a free membership?
Yes, Basic Membership is FREE and provides an opportunity to download un-editable PDF forms mentioned in the book. You will save a tremendous amount of time, effort and money by joining as a Silver Member, which offers all our documents and tools in fully editable formats (WORD, Excel, Powerpoint).
What is your phone number?
Please Call me.
I would like to call and talk to you.
We believe strongly in providing exceptional value and customer service to all our Customers and Members. To maintain ridiculously affordable rates for our products and services as compared to any other home care franchise or home care membership organization (appx 80-90% less), we provide dedicated email/web based support.
If you have requested “please call me” or wondering “how can I call you?”, our support staff is web based through email. If you would like live phone guidance/support, we offer phone support separately at affordable rates through our Coaching Services.
Our dedicated email/web based support team is very responsive and typically respond in less that 24 business hours of your emails (Mon – Fri 9am-5pm PST).
We surveyed customers and members and extensively researched continuing free live phone support. What we found were three major driving facts:
- The costs to continue to staff phones were growing exponentially. Those costs were going to have to be absorbed by our customers through significantly higher product and service rates.
- Members and Clients appreciate our high quality services and Memberships at ridiculously low prices the most. They resoundingly stated being much happier to pay for phone based Coaching Support as they need it versus paying many times more in services and products to cover phone support for folks who want the already available info spoon fed to them via phone for free.
- 98% of the questions asked by folks requesting free phone support are already answered in our FAQ page and additional guidance posted in our Blog Articles.
Our Members enjoy the benefits of a treasure chest of all the information and guidance necessary to start their home care agency and we make available to our Members at huge savings on their start up and training costs. Here’s the rub: Members Choose to Read and Take Action With It!
We understand this approach is not for everyone. If you prefer on-demand phone support that you can use whenever a question arises, there are many other franchises and organizations that are designed to provide that level of personal guidance. The $20,000 to $50,000 in upfront investment helps support those included benefits.
If you prefer insanely low upfront investment with an à la carte approach to offering training products/services and a dedicated web support staff, we are ready to assist whenever you’re ready! Our team of successful, experienced home care coaches and phone support staff are also available to assist serious individuals who have shown they are ready to get started.
How do I get started with Coaching Services?
Our Coaching services are available with one prerequisite: you must purchase and read the Home Care How To Guide. We require the reading of the book in order to save you money and time from explaining the basics covered in the book.
Once you’ve read the book, simply purchase one of our Coaching Packages. We recommend the Intro to Coaching (while it’s still available) to get your feet wet and determine if further coaching services will benefit you. After you’ve completed your Intro, you can continue your coaching for as long as you like.
Will your book help if I don’t reside in the United States?
Home Care How To – The Guide To Starting Your Home Care Business is designed as a step-by-step guide that walks you through the process of starting a home care agency. The experience that author Brendan John draws from and are written about are from operating within the United States, however, the steps to start and operate a home care agency are similar in most countries.
The book discusses the necessity to become familiar with your own local and state laws. If you’re seeking to use the manual in another country, the same principles apply: you will need to become familiar with your countries laws and regulations. Because each state differs with regulations and new laws regularly, The Guide provides the resources you’ll need to contact in each of the 50 states. It is essential that you as a business owner understand the laws and regulations affecting your specific governance.
To that end, hundreds of copies of the book have been purchased by individuals from over 23 countries around the world like the Canada, U.K., Australia, Italy, India, Greece and Ireland!
If you have a question that hasn’t been answered here, please email our support team.
I purchased an eBook and can no longer download it.
When you purchased your eBook, a link to download the book is provided immediately after your payment is confirmed. Additionally, an email is sent to you with the same download link. As the email states, for security purposes those links are available for 48 hours and then expire. If you have not downloaded it in that 48 hour period, please email us and we will manually create another secure, time-sensitive download link. We can give you the link, but you need to download the file in that time period.
Need help to open my own senior in home care agency, can you help me?
We sure can and you’re at the right place! We’ll break down how we can help you start your in home care agency in 3 easy steps:
- We recommend you start by reading the book “Home Care How To – The Guide To Starting Your In Home Care Business” .
- Become a Member at the level that best provides you the help you need. (Not everyone needs the same levels of support.) Read the Blog Articles, FAQ, download the forms and read everything on our website. It’s free and there to assist you.
- If you have questions or need further one-on-one assistance, the Intro-to-Coaching package will put you in direct phone support with your own coach! Otherwise email us.
Where is my paperback book?
If you’ve order a paperback edition of the Home Care How To Guide, you will receive a Product Shipped Confirmation email from PayPal, which includes your tracking number. Book orders are typically processed within 24 (business) hours from purchase and are sent via USPS Priority Mail. Most books arrive 3 to 4 days after it being shipped. If the order is received on Saturday, Sunday or a Holiday, it will be processed for shipping the next following business day.
What are your hours of operation?
Our office hours are:
Monday thru Friday – 9am-5pm PST